The digital transformation of financial institutions is not an end in itself. It is imperative to have governance that promotes performance at all, before thinking about boosting operational efficiency through digitalization and serving customers on digital channels.
In many cases, a good diagnosis precedes the launch of all kinds of projects and digital projects. It makes it possible to identify the gap to fill in order to place the company on the starting block of digitalization. Above all, we must not forget the optimization of business processes and the possible conversion of part of the company’s staff.