Digitalization aims to improve operational processes and customer experience, diversify channels for accessing financial products and services, innovation and new product and service offerings, and finally monetizing manual processing efforts and boosting revenue.
To do this, it is essential that each EMF has an Omni-channel and multi-service digital banking platform that gives customers greater autonomy and interactivity in the day-to-day management of their bank account in a completely paperless way.
In this way, the customer will be able to obtain his banking information wherever he is, whenever he wants, whatever his mobile phone operator is and initiate his operations in complete safety.
With regard to foreign transactions, e-money through the virtual prepaid card is a lead to explore, so that brand franchisors or payment networks like VISA have developed specific programs to link microfinance to international electronic payment systems.
Isn’t the ball in the EMF’s court?